Musgrave Avenue Guest Lodge

Last Updated: 22 October 2025

Musgrave Avenue Guest Lodge (“we”, “our”, or “us”) is committed to protecting your personal information and complying with the Protection of Personal Information Act (POPIA) of South Africa. This notice explains how we collect, use, and safeguard personal information when you use our website or make a booking.

1. Information We Collect

We may collect the following personal information when you contact us or make a booking:

• Full name
• Email address and phone number
• Booking and stay details
• Payment or invoice information (PayBridge or EFT)

When you complete a booking or payment through NightsBridge or PayBridge, your information is processed securely on their platform. Please also refer to their independent privacy terms.

2. How We Use Your Information

We use your information to:

• Process and confirm accommodation bookings
• Communicate with you via email, phone, or WhatsApp Business
• Process secure online payments via PayBridge or manual EFT
• Improve our service and respond to enquiries

We do not sell or share personal information with external third parties, unless required by law or necessary to fulfil your booking.

3. Cookies and Website Use

Our website may use basic cookies to improve your browsing experience. By using our site, you consent to the use of cookies. You may disable cookies in your browser settings at any time.

4. Data Storage & Security

We take reasonable technical and organisational measures to safeguard your personal information. Booking and payment data submitted through NightsBridge and PayBridge is secured in accordance with their encryption and security standards.

5. Third-Party Services

We make use of trusted third-party service providers:

• NightsBridge (booking engine)
• PayBridge (secure online payment gateway)
• WhatsApp Business (communication)

These providers have their own privacy and security measures. We are not responsible for their independent policies.

6. Your Rights (POPIA)

You have the right to:

• Request access to your personal information
• Ask us to correct or delete your information
• Object to or withdraw consent for communication

Requests may be sent to info@musgraveavenue.co.za.

7. Payments

Guests may choose to pay by:

• Secure online payment via PayBridge (NightsBridge)
• Manual EFT

We do not store credit or debit card information on our systems.

8. Limitation of Liability

While we take reasonable steps to protect information and maintain a secure website, use of this site is at your own risk. We are not liable for any loss, damage, or security breach arising from the use of third-party links or services, including NightsBridge and PayBridge.

9. Contact Information

For privacy or data enquiries, please contact:

Musgrave Avenue Guest Lodge
8 Musgrave Avenue, Berea, Durban, 4001, South Africa
Email: info@musgraveavenue.co.za
Phone: 061 540 5857

10. Updates to This Policy

We may update this Privacy Policy when necessary. The latest version will always be available on our website.